Professional image of the company
I provide my clients with extensive maintenance services, so I realize that it is a critical place on which the company’s image and customer satisfaction depend. The traditional paper flow of documents and the classic record of service and warranty contracts made the time of service implementation drastically long and customers deprived of current information about the status of the order quickly became impatient. Therefore, complaints and complaints multiplied.
Exemolary service means fewer dissatisfied
The Microsoft Dynamics 365 Business Central system(previously Microsoft Dynamics NAV)allows me to fully control the service of the order, monitor costs and control the profitability of service contracts. The service time will be significantly shortened, it i salso possible to track its status, as well as generate electronic notifications for customers.As a result, the numer of complaints and hence- dissatisfied customers has significantly decreased.
In the case of my company, the implementation of the ERP 365 Business Central system was a profitable investment in its image.